RETURN + EXCHANGE POLICY
No refunds or returns. All exchanges must be pre-authorized by a NKD Activewear customer service representative with an RMA number (see instructions below)
Exchanges are ONLY offered on unworn, unused, and unwashed products. Soiled, worn, damaged or laundered items (including items with deodorant stains, Febreeze or dryer freshened items) MAY NOT be returned and WILL NOT be accepted.
All Shipping & Handling fees are non-refundable, unless an item is damaged or defective. Customer is responsible for all return shipping charges and assumes risk of loss. Items purchased online direct from movenkd.com must be returned by mail only and cannot be returned to a NKD Activewear certified retailer. NKD Activewear reserves the right to refuse any exchange not meeting any or all of these requirements.
RMA for exchange or merchandise credit must be requested within 7 days of the delivery date. Customers will be notified via email when the exchange has been processed and the updated items have shipped. Customer is responsible for all return shipping charges.
Obtain an RMA number. Call us toll free 866.534.3364 or email us at email@example.com
All exchanges must be pre-authorized by a NKD Activewear customer service representative.
RMA expires within 7 days of issuance. Merchandise must be postmarked within 7 days of RMA to receive credit.
Send merchandise to NKD Activewear. Once RMA has been issued, choose a carrier and send product(s) to us:
307 E 1600 N
Vineyard, UT 84059
We recommend using a courier who provides package tracking and basic insurance coverage. RMA number must be clearly labeled on the outside of the return package. All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted. Retain the return tracking number for your records. NKD Activewear will not be held liable for lost inbound packages.
Your RMA is Received by NKD Activewear and Approved.
It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA. Any merchandise returned without an RMA number WILL NOT be processed. Refused and Return to Sender packages are not eligible for a refund without first calling and obtaining an RMA number. RMA Resolution If you requested an Exchange, a new order will be generated once your RMA is approved. You will receive an email confirming the new order has shipped along with your tracking information. See RMA Exchange Information above. The over all turn around is about 5-8 business days from the time we receive your package.